Return Policy

Here you will find information about our returns and cancellations policies. You can request a Return Merchandise Authorization here at the bottom of this page for a refund or replacement.

Most orders go into production or prepared for shipping as soon as the order is placed. Please call us immediately if you would like to cancel or modify your order. We will make every effort to cancel or modify your order before it ships or enters into production, but if the order has already entered into production or shipped, the returns policy will apply.

If you have critical changes to your order, we highly recommend you call us at 844-808-3375 for immediate service.

General Return and Cancellation Information

We want you to be completely satisfied with your purchase and strive to provide expert guidance to help you choose the best possible products for your needs.

In order to provide competitive pricing, returns based on “No longer needed / or wanted” are handled on a case by case basis and will incur a 35% restocking fee if approved.

What’s not returnable?

  • Bulk orders – Quantity of 4 and greater
  • Special order items and MTO (Made to order) items
  • All seating products
  • Gift certificates
  • Clearance items
  • Open box certified merchandise

The guidelines below apply to all returns, however some brands have other rules that apply:

  • An RMA number is required for all returns. Please do not return any items without first receiving your RMA number. RMA number must be requested within 10 days of receipt of product.
  • You’ll be responsible for shipping the products to the return address provided with the RMA number
  • All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
  • Return approvals can take 4-6 business days. Once approved, return instructions will be sent via email
  • Returns are usually processed within 3 business days of receiving the item. A refund will be issued once the item has been inspected. A typical refund can take up to 5 days to be processed by your credit card provider
  • We are not responsible for returns that are lost or damaged in transit, you will be responsible for filing a shipping claim.
  • If the time lapse between your original purchase and refund processing is greater than 60 days, we may refund your money via check or PayPal. Otherwise, return credit will be issued in the same manner as the original payment method

Cancellations

  • Most orders ship quickly, so please call us at 844-808-3375 or contact us as soon as possible if you need to cancel your order or modify your order
  • No cancellation fees will be charged if a stock order is cancelled before shipment
  • Orders that have already shipped are subject to our standard return policy
  • Special-order custom laminate or solid wood desktops are subject to a cancellation fee to cover the cost of materials used
  • Built-to-order or custom-configured products other than desktops may incur a cancellation fee

Damages / Shortage Claims

  • When receiving your order, always confirm the number of cartons and inspect for signs of damage.
  • The customer must notify the carrier of damages or shortages at the time of delivery, or claims will not be accepted.
  • Discrepancies or concealed damage found upon opening the shipment must be reported to Alan Desk in writing via email within 5 business days or customer waives right to submit a claim.
  • Damaged products must not be removed from point of delivery and must remain in original packaging for inspection by the carrier.
  • Alan Desk is not responsible for damage or discrepancies occurring after delivery.
  • Alan Desk reserves the right to request a return of damaged or defective products.

Errors by Alan Desk or our vendor

If we made an error or if our vendor made an error we promise to make it right. 

We will offer: 

 

  • Full refund 
  • Deep discount on wrong product if you wish to keep it. 
  • Exchange 

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