Welcome to our FAQ page! We understand that you may have questions about our products and services, and we’re here to help. On this page, you will find answers to some of the most commonly asked questions about our company, our products, and our ordering process. If you don’t find the information you’re looking for here, please feel free to contact us. We’re always happy to help! Browse through the questions to get a better understanding of how we can help you create a perfect office space. We’re committed to providing you with the highest level of customer service.

Yes! This service is available for our customer in Los Angeles, San Diego, San Francisco, Denver CO, and Dallas TX. By purchasing this service, we will have the item/s shipped to a local delivery company that specializes in delivering office furniture to assemble and deliver your furniture inside your home. We will also schedule the delivery at a time that is convenient to you M – F between 9:30am – 5:pm. 

After placing an order, we will email you a brochure with instructions on how to adjust your chair if available. Also if available check out the videos that show how to adjust your chair. 

MTO stands for “made to order”. This means that the product that you are buying was made just for you per your specifications. 

Please click here to view our return policy. 

Yes, our store address is 164 N La Brea Ave, Los Angeles, CA 90036.

Please contact us to check if the particular product you are looking for is actually on display. 

Yes, we carry many other manufacturers of office furniture. Because they have so many options, it is almost impossible to list every single size, configuration, color, etc. Please reach out to us and we will be more than glad to point you in the right direction or send you an email with options. 

Most likely the answer is yes. Please give us a call or email us. 

We’re up to the challenge. Please give us a call or email us your request and be as specific as possible. 

This information can be found under the description section of each chair but at least 250 lbs. If you are looking for a big and tall chair, please reach out to us because we have many options not shown on this website. 

This information can be found under the description section of each item. 

This is only for chairs purchased from Alan Desk. Please reach out to us and we will be glad to help you. 

Many of our vendors that offer in-stock items will ship the order the next day or if it is an MTO order, it will start production within a day or so. It is important that if there are any changes with your order, that you let us know ASAP. We will make every attempt to make the change on the order. However, if the order has already shipped or started production, our return policy would take effect. 

In general you cannot. It is on a case by case basis but if approved to return your item, you will be responsible for the freight charges and there will be a restocking fee up to 25%. 

All orders shipped or delivered to California will incur sales tax depending on the delivery address. For all other states, there is no sales tax. 

Due to the size and weight of our items, we cannot ship to a PO Box.

UPS and FedEx ground for more cases. If it is shipped by a common carrier, we will let you know  and provide their contact and tracking information.

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