Frequently Asked Questions

Do you offer white glove home delivery?

Yes! This service is for now only available to the Los Angeles area. By purchasing this service, we will have the item/s ship to our warehouse, have a delivery company pick them up, assemble them, and install them inside your home. 

We will contact you to setup the delivery with a 2 hour window that works for you Monday – Friday from 9:30am to 5:pm. 

How do I adjust my chair?

We have a number of online videos that can show how to adjust your chair.  Please follow this link and find the model of chair you purchased.

What does MTO mean?

MTO stands for Made to Order. This means that the product that you are buying was made just for you per your specifications. 

My chair is not listed in the videos on how to adjust it, how do I found out how to adjust it?

Please search our website for by chair name, and you can download a PDF file that will illustrate how to adjust your chair.

What is your return policy?

Please click here to view our return policy

Do you have a store location?

Yes, we are located at 164 N. La Brea Avenue Los Angeles, CA  90036.  You’re welcome to come by and visit us.  No appointment is needed.

Showroom hours:

M – F: 9:30am – 6:pm

Saturday: 10:00am – 3:pm

Do you offer other chairs and furniture that is not shown on this website?

Yes, we carry many other manufactures of office furniture.  Unfortunately, they are not all sellable via a website.  Many of our items are available in so many different sizes, configurations and colors, that it makes it next to impossible to have them all online.  Please give us a call and let us know what you’re looking for.

Do the chairs I see online come in other colors?

Most likely the answer is yes.  Please give us a call or email us to let us know what you’re looking for.

I’m looking for something very specific.

We’re up for a challenge.  Please give us a call or email us your request.  Please be as specific as possible and we’ll if we can assist you.

Can the chairs be customized?

In general, the answer is no.  Office chairs are built to a specific specification to handle a certain amount of weight and length of time being in a chair.  These manufactures have spent many, many hours working on the design and engineering of these chairs.  However, we can change the textile on them and many chairs have various arm options as well.  Some also coming in a high, mid back version as well as a stool version.

How much weight can each chair handle?

This information can be found on under the description section of each chair but at least 250lbs.

What is the warranty?

This information can be found on under the description section of each item.

How do I get parts for my chair?

This is only for chairs purchased from Alan Desk.  Please click here for our repair form.

Can I change my order?

Many of our vendors that offer in-stock items, would ship your order the next day or start production. It is important that if there is any change with your order, that you let us know as soon as possible and we will make every attempt to make the change on the order. However, if the order has already shipped or started production, our return policy would take effect.

Can I return my purchase?

In general, you cannot. It is on a case by case basis but if approved to return your item, you will be responsible for the freight charges and there will be a restocking fee.

Is there sales tax?

If your order is being delivered in California, we will collect sales tax.  For all other states, there is no sales tax.

Are there any shipping charges?

For the items that you can purchase directly from our website, the simple answer is no.  Shipping is included in the price.  However, if you ask us to look into other office furniture items, that are not included on our site, they’re may be shipping charges or maybe even installation charges depending upon your request.

Would you ship to a PO Box?

Due to the size and weight of our items, we cannot ship to a PO Box.  We must ship to your home or business address.

What shipping methods do you use?

The items shown on our website are shipped generally via UPS or FedEx.  If you order ships out via another carrier, we’ll let you know and how to contact them to track your order.

How can I try a chair before purchasing it?

We have many chairs on display in our showroom located in Los Angeles, CA.  Please give us a call if there’s a specific model that you’re interested in and we’ll check and see if we have it on display.  If not, and the order is for more than a quantity of 10, many of our manufactures have samples that can be brought into our showroom or factory showrooms located throughout Los Angeles. 

Where are your items made?

Many of our items are made/assembled in the USA.  If there’s a specific item that you would like to know more about on where it’s made, please contact us.

Which monitor arm is right for me?

There are many options and sometimes it is not a clear cut answer.  We suggest for you to read our monitor buying guide under our resources page as well as filling out the questionare by clicking the monitor icon. You can always contact us via email, chat, or phone. 

My question isn’t listed here?

There are many questions and we’ve tried our best to address them.  But if your question isn’t listed here or found on our site, please feel free to call, email or chat with us and we’ll get the answers you need.

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